Customer Feedback Architects

Real feedback from our customers

All customers making enquiries on the Local Architects Direct and Local Surveyors Direct websites are sent a feedback email three weeks later.  This feedback is very important as it helps us to maintain a high level of quality among all our listed members.  The following is a summarized list of extracts from some of these feedback emails.  Hope the information below helps to give an indication of the high level of service provided by our members.

Recent feedback is as follows:

In reply to your request, the website was fine, i managed to find the person i want to design the dorma for me, his name was Christian Le Guilcher (architect).  The design was superb and loved by my wife, he was very helpful and understanding of what we wanted. A genuine nice guy. would use your web site again and Christian.  Rgds Tim,  Bridgend.

WOULD RECCOMEND TO ANYONE. Good website.  Chose belmont designs for my planning and designs. Mr Mohammed, of Great Horton.

Bob Tyrell contacted me within 2 hours, he came out to visit me within a week and was very professional.  He has provided us with a guidance and fee structure and we are in the middle of considering the build.  Thanks and kind regards, Wendy from Holbrook.

Hi, I am happy to reply to your survey. Yes, the website operated satisfactorily. Yes, I did place an order with Ian Stanley of X Space. I have been very happy with the work he has done for me.  Carol,  Broadstone.

I received replies from most firms on the list, and phone calls from four of them, which I thought was pretty good.  I have had a free site visit from one of them which was very useful in determining the costs and tentative plan for the project.  I could not have found an architect so easily if I had not used your information service. It was better, I thought, than going to Yellow Pages, because it seemed to be a professional service with self-selected participants.  Best wishes Virginia.

The web site worked well and I used Scott Architectural in Peterborough.  Their service was very good, when I put the request up onto the Local Surveyors Direct website, I am not exaggerating when I say that I got a call back from Gary Scott at Scott Architectural in Peterborough within 45 seconds. He was very helpful throughout the entire process, and I would recommend him to anyone.  Regards Hans.

Your webb site was Great i had a very quick response from all the Architects and decided to use Darren Macdonald who was very good.  Many Thanks i would recommend your site to anyone.  Tom,  Glasgow.

The website operated very quickly and I was impressed at how easy it was.  Yes, I placed an order for structural calculations with Novo55 Consulting Limited.  The work has been carried out and I was very pleased with the quality and price.   I would definitely recommend your website to anyone else looking for similar services.  Regards Peter, from Denton.

We were very happy with the service we received. The website performed well, providing a good selection of options for us to choose from.

I was very pleased with the information provided and the speed with which it arrived.  We have instructed Peter Hall of Argrarian Ltd as they responded instantly.  Lisa Hall was helpful and contacted me within 30 mins of my enquiry.  That is what made me contact them as we are in the middle of a building poject and required their assistance before progressing any further. I would recommend their services.   The web site information was easy to use and understand.  I hope this helps with your data.   Regards  Mrs D N.

hi, yes i found the website very good to operate. we did use one of the suppliers-gtdesigns they are very good and quote was very satisfactory,plans have been submitted and waiting to hear now from council. thank you for helping us to find a good architect  Angela.

I would like to leave some feedback regarding the service that I have received from a fellow member of your website.
The chap that we decided to use was a lovely, very positive, and a very professional person indeed. His name is Nick Beecham.  He came round to see us, he explained everything to us , how long everything would take. True to his word his phonecall came saying our drawings were ready, I will see Nick tomorrow with the drawings, so thanks to your site I have been satisfied, with everything So far. Kind Regards Ros.

Everything operated fine. We chose CRB (Dave Birkinshaw) to complete our drawings and he provided excellent advice, service and speed,  Thanks Allen

The website gave sufficient information to allow mw to meet my needs.  I did place an order which was carried out by Profurbish.  The work was carried out promptly, professionally and at reasonable cost.  All in all this system was simple and worked effectively.   Regards Tom

The website operated satisfactorily when I requested estimates.  I subsequently followed up by placing an order with  ARC Solicitors.  The work is continuing.  I have used ARC before and been very pleased.  Regards, Mark.

The web service was excellent. Quick and easy to use without having to do the searching for yourself. I didn't think a service like this would exist and would need to be manually carried out by finding the local surveyors myself. Seeing the surveyors websites I visited, I didn't think an API would be available for generating quotes, but was wrong. I'm very impressed and it is a very original and timesaving idea. I would definately use again and would recommend the service.

I did use Graylyn Electrical Services Canterbury.   Mr Llewellyn did a periodic report, changed our consumer unit and fixed the minor issues  our electrical installation had. He also advised me about other problems the energy provider  must handle. He is a very nice person and I am happy to have used him.   Best wishes Mrs L.

Was very impressed with the response I got from the website as soon as I entered my details.  I received information straight away via email and was very helpful , will recommend this service to others.  Lucy.

A great service. We used Hale building Ltd. Absoulutely fantastic service.  I would definately recommend him and your site. Thanks  Nicola.

Yes thank you we used A J Associates from the web link and the service was very good ,A very quick responce and good allround sevice and would use again thank you. Wayne.

Peter Walker was very efficent at doing the work and answering my emails. I am pleased I found him using your site.  Regards Tim

The website was excellent as I did not know how to get in contact with a Structural Engineer, I contact and used the services of Jeremy Thomas. I made an appointment which was swift at a day and time that suited me. Jeremy arrived promptly, was very pleasant and friendly but professional, an inspection was carried out and advice given above what was expected. I would strongly recommend his services.   Julie.

We used Drainaway and they were very efficient.We need the drain to be rebored and lined and we are using Drainaway for this as well.  Steve.

Dear Sirs.  Yes the site was useful and l used Ian Shore to carry out the report. I was Very happy with his response, quoting, quick appointment and final report.   kind regards  Chris.

I found the website easy to use.  I picked Graham Hollingsworth for the Energy Efficiency Certificate on my house.   I was very impressed with his work and price  and would recommend him to others.  Regards Thea.

In reply to your email we were very satisfied with how the website operated, we did place an order with Mr Nigel Massey, and the work was carried out quickly and efficiently. Regards, Diane.

The website was fine.  We did use one of your suppliers, namely Richard Greenwood.  He came the next day and carried out the survey, the results of which we had later the same day.  Couldn't have got it any quicker.  Thank you.  Yours sincerely H. H.

Yes the work was carried out successfully by John France.   Yours faithfully,  Sarah.

fab fab the letting company wanted to charge 75 quid plus vat i used richard stifter and was very very impressed with his work thank you thank you thank you no one should be ripped off by letting agents !  kind regards hope this helped.  Tracey.

I placed an order with  Clover 4 LLP. He called at 5.30 pm to book appointment and he arrived at 8.30 am the next day. I had the report within 24 hours, excellent.  Regards, Matthew.

Yes very satisfactorily.  Placed an order with Assured EPC.  Order as been carried out and was very satisfied with the outcome.  Just to say thankyou for your service.  Regards, Brian.

I am most pleased to give you feedback about the website. I did not know anyone in the area who could do us an EPC so simply found you on Google. Your site was easy to use and I got the comparison list without any difficulty.
Imagine my surprise when Russell Cornwell phoned me within five minutes of me locating the information. He went and did the inspection and report the following day and emailed it straight to the Estate Agents for us. We live in Scarborough and the house to be sold was in Blackburn so it was good to be able to trust someone responsible to do it for us.  A couple of the other agents phoned us later but by then we had already engaged Russell for the job.  Terry.

Yes the website operated very satisfactorily and I was contacted immediately by Mr. Greenwood.  Yes I arranged straight away for Mr. Greenwood to do an energy audit.  Mr. Greenwood visited the property the following day, issued the certificate by email the same evening - everything was very satisfactory. I wished every website and service I accessed performed as efficiently.  Yours Joy.

Replying to your request,  It worked well and i used Malcolm Clarke who responded straight away all done and dusted in a week.   Thank you.  Tony.

All went fine thanks. I used Peter Walker, and he did a good job for me. Your website was easy and efficient.  Regards Tim.

Dear Sir/Madam, I found you website very useful, i used Keith Allison & Co, very quick to reply, very good quote & very quick efficient service, would highly recomend, thank you.  Kind regards Tracey.

The website was very user friendly and I received the information very quickly.  I chose Alderman Surveying Services as he called me the same day as my enquiry.  I was very impressed with Kevin Alderman. What a pleasant and professional man. He always had time to answer my questions and gave me thorough information about both the properties that I asked him to survey. The survey on the second property I chose has resulted in an accepted offer and I hope a successful new move. I would highly recommend Kevin to anyone for a Homebuyers survey Regards, Denyse.

We found your website very useful and easy to use. We used Gordon Mills to do our survey, he was very prompt and courteous in communication and whilst working in the property. I would have no problem recommending your company or Gordon Mills to any of your customers.   Regards M R D.

Used james goodman very good on time and will use again Regards, Peter.

Thank you very much for given the list of EPC and I got Mr Shah for the work.Very satisfactory, quick and efficient. Regards, Mrs V L.

Hi hello the website  was very useful and it did operate satisfactorily and i did place and order with OhM ELECTRICAL AND SOLUTION  I AM SATISFIED WITH THE SERVICE THANKS Ashok.

The website was just what i needed and was straightforward to use, without any intrusive advertising or touting for work.  Regards, Richard.  Thank you.

The website was quite useful and operated satisfactorily.  I placed an order with RWS Independent and their report was quite satisfactory, in detail and helped me to make decision about the house purchase.  Regards, Riyaz.

Dear sir, Your Website was fast and profficient in supplying details of local surveyors for my EPC,in fact I received several quotes within minutes.  The supplier that I selected was 'Silver Fox' Stourbridge.   The company were friendly and efficient and carried out the survey with minimum fuss and at wha t I considered to be a fair price.  I would recommend them and certainly use them again for any similar work.  Sincerely  P.L. J.

This email is just to let you know that your web site operated satisfactorily when requesting estimates. I went with Bowcliffe LLP who were very helpful and thorough. A little confusion arose over communication at one stage, but overall I was extremely satisfied with them and would recommend that this is excellent system for locating local Surveyors.  Regards Freda.

Yes. Andrew Lashbrooke Ltd. contacted me with a very competitive figure, having learned that the house concerned is only 10 years old. I placed an order with that firm.  Yes - very satisfactory; quick service and excellent communication.   I will recommend your website.   Tom.

Thanks for your help. The facility worked well and I used Flair Design and Property Limited who charged £40 arrived when they said and produced the report in the required time frame. Regards, Martin.

Your website was extremely helpful with my enquiry.  I  placed an order with  C.M.Morgan Electrical.  The work has been done and i am very pleased with the standard and quality of the job that was done.  Out of the 3 companies that had been given to me by your website only C.M.Morgan had the courtesy  to contact me. Mr Morgan was pleasant to deal with and i would NOT hesitate to recommend him to anyone else  Cheers C.C.

The website worked Very well, no problems.  It was A19 that I used.  The work was carried out swiftly, within a day.  It was exactly what I wanted, I needed it urgently and A19 obliged – no others even got in touch, shame on them.  If they can afford to lose work by sitting back I do not want them.  Regards Perry.

Hello.  I used MNP and it was great service.  The website was perfect thanks.  Anne.

System/web site worked very well. Used R F Cox and Son. Did a good job. Came on time and completed job at price quoted. Would use both the tradesman and the web site again.  Thanks Diane.

Very happy with the website and I made a substantial saving by shopping around rather than paying the agency to arrange it! I went with EPC Easy in the end and the service was great. Id highly recommend the site to my friends and family if they needed an EPC. Regards, Toby.

Thanks so much for your services.  Contacted AEC Electrics after viewing their website and they have been contracted to do work for me in April after their initial survey.  They are very good, friendly and family run. I would recommend them to anyone in Bournemouth.  Thanks to your website you have helped me more than you know, as I'm just moving into the area!  Roger.

Hi  Very pleased with your service, I live abroad & the service Jason Carpenter provided was excellent, he carried out the work the next day & even rang me in Spain to confirm all work done. I will definitely use him again.  Many thanks Carole.

I have recently used the localsurveyorsdirect website and was very pleased with the service provided. The list of potential surveyors was provided instantly by the website and we contacted Premises Consultants, S. Mycock, for a quote. The price we paid was more than the estimate on the website, but we consider it was a fair price for the work carried out and the detail of the report. The service provided by Mr Mycock was prompt and professional in all respects and we are very satisfied with the Homebuyers Survey that we received.  Regards, Liz.

Overall, I found the website very useful and the replies of the various suppliers more than adequate. Most of them got in touch directly with me very soon after I posted the enquiry (one after only 5 minutes!), we met 4 of them and eventually decided on one to carry out the planning work required (designing a house extension).   Many thanks, regards VIttoria.

I found your website extremely useful. I contacted several of the names listed. Some were unable to assist me with what I wanted done, but did give me suggestions as to what I could do. I went with Don Varcoe in the end who was very helpful. He came out to me within days of me contacting him, and was extremely quick in sending out the details I needed regarding having a wall removed and the size of RSJ I needed. His bill is taking longer to arrive! A very useful website. Thank you. Kay.

The response with quotes was quick & helpful. I appointed someone very quickly who was able to resolve my query. Great sitI would like to say that I was very impressed by how quickly I was contacted by the listed companies and how helpful I found your site. It is always daunting looking for such specialists and often difficult to know where to start looking but your company made the whole process extremely pain-free. Many thanks. Regards Ilona

A very useful and efficient site especially when you live outside the area and have no local knowledge. Within half an hour of using the website 4 of the providers were on the telephone seeking our custom.

The website worked fine. I engaged Central Surveys to do the work and this was also fine, the engineer was extremely helpful. 

The website was excellent in response for the estimates I required.
I did place an order with Richard James.
The work was carried out and we were very satisfied.
The website gave an excellent service.

I was very impressed with the service - I found a very good structural engineer who carried out a survey for me quickly.Thanks for the site - I might use it again.

I did use the website and found it very easy to use.  I got lots of quotes and even responses from people who replied to say they couldn't quote which was good.  I had rung one company before I found your website and it had taken me 20 minutes to give my details to end up with a quote that was double what I paid in the end so I appreciate your website.
 
Was happy with the web-site and have since recommended on property forum.

Happy to give feedback -- it all worked OK, and gave me several people to choose from.  So, yes -- website worked fine. List of ten or so, in price order -- I only heard from the first four or so, who were more local and hence not so expensive (at a guess).  After several phone calls, I did commission one of them to do the survey for me. Now completed, and followed up by a discussion with him. All was fine.  No problems, and I'd certainly use the service again, and recommend it to others.

This is a very useful tool, which I will recommend to friends looking to move. I was amazed at the speed of response. 3 surveyors contacted me within 30 minutes of my registration.
 
I was surprised by how quickly I received a response to my question from the website - almost instantaneously.   I contacted the first service provider from those who replied and contacted a further two to advise I didn't require their services.  No work carried out this time, due to the property in question being pulled off the market.   Very quick response and free access so a handy tool to use.  With kind regards Ann.

OVERALL, EXTREMELY PLEASED - QUICK, EFFICIENT, VALUE FOR MONEY SERVICE - AND THE LOCAL SURVEYORS DIRECT WAS EXTREMELY HELPFUL IN ASSISTING US IN FINDING A RELIABLE PROVIDER WHERE I WOULD NOT HAVE OTHERWISE KNOWN WHERE TO EVEN START LOOKING. MANY THANKS.

Yes, your website worked well. Your site generated five local surveyors with estimated prices for surveying my house. Some of them emailed me direct with quotes and offers of service. I have now booked one of them to carry out a survey next month

Keep up the good work, saved me quite a bit of money

The feedback was instant and very quick.  We have not as yet, gone any further

I am glad I came across your site as it meant we could support local businesses. Of the 6 suppliers listed, 2 contacted me directly, including the one that we eventually used. I would recommend your site to friends.

Good site very useful, when I am ready for a surveyor I will be using the site.   Thankyou

I have recommended your site to other people that I know that are selling there houses

Service very satisfactory. Variety of estimates.

We choose someone, who has been out on a site visit and just completed a report.  Took a lot of work out of finding a trustworthy, qualified structural engineer for specific quote. Will recommend service.  Many thanks.

 I had phonecalls from interested electricians within the hour, I arranged two electricians to come round to give me quotes. I accepted a quote from SRW Electrics from Richard.  He was always on time, very thorough and did the work to a high standard. The service worked perfectly for me and meant I didn't have to waste time phoning around either electricians who were unavailable or those who undertook commercial work only. Chris.

THREE COMPANIES CONTACTED ME DIRECT AND I MADE AN APPOINTMENT WITHIN 20 MINUTES OF VISITING YOUR WEBSITE.  VERY SATISFIED.  THANK YOU

The website worked satisfactorily and I was very pleased to find it. The website operated very satisfactory and I have recommended it to others.
 

All the comments above were in response to our customer feedback email which asked for general answers to the following four questions:

1. Did the website operate satisfactorily when you requested your estimates?
2. Did you subsequently follow up by placing order with any of the service suppliers listed? If so, which one?
3. If the work has now been carried out, was it satisfactory?
4. Do you have any other comments that you may wish to make? 

If you are looking for property services and need expert help, please run an estimate or listing request on our website.  We will then present you with a list of our members who are experts in the requested field and local to your area.  You will then be able to contact them directly.  There is no middle man.  For more information on our service please go to our home page.